Your Responsibilities

1) IS MY PACKAGE PACKED AS PER THE CARRIER’S GUIDELINES?

If your package contains just documents or unbreakable items like clothes, leather items, etc., then

there is no need to worry but if they are expensive or breakable items please refer to the carrier’s

website for packaging guidelines for we, as the Shipping Agents, will not be responsible for any loss,

theft, breakages or damage to the consignment – whether the package is packed by you (the customer)

or packed by us.

ENNOVATIVE COURIER & SHIPPING therefore clearly states that we do not take any responsibility or

liability for packages being damaged whether packed by the customer or by us.

2) AM I DECLARING THE CORRECT VALUE FOR INSURANCE PURPOSES?

Please let us know the correct value of the contents and the package so we can correctly guide you what

insurance does the package requires – And sometimes, we may choose not to ship the package due to

its high value or its contents.

ENNOVATIVE COURIER & SHIPPING has no idea about the value of the contents or the value of the

package hence we rely completely on the information given by you, the customer.

3) AM I DECLARING THE CORRECT CONTENTS?

Make sure that you declare the correct contents of the package in detail including the items and their

respective quantities/numbers in the Proforma/Commercial Invoice. Do not miss out on anything – if

the item is lost it will be impossible to prove to the carrier that it was lost for it was never there in the

first place – as per your declaration.

ENNOVATIVE COURIER & SHIPPING knows nothing about the contents and quantities of what is inside

the package hence it is the responsibility of the customer to give the correct and precise information

about the contents, the quantities and the value of each item

4) AM I SHIPPING ANYTHING THAT IS RESTRICTED OR BANNED?

If you try and ship restricted or banned items knowingly or unknowingly, your package may be

confiscated and you may be subjected to legal proceedings as per the law.

ENNOVATIVE COURIER & SHIPPING therefore cautions you not to ship restricted or banned items – If

false information about the contents and value of the package is given/declared knowingly or

unknowingly, you will be solely responsible for the consequences if concerned authorities take legal

action against you.